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FREE UK DELIVERY OVER £40
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Delivery & Returns


DELIVERY 

Delivery Information

  • Free Delivery only applies to orders over £40.
  • Delivery Time: Orders are delivered within 2-3 working days from dispatch. Processing can take 1-2 working days.
  • Delivery Days: Monday - Friday.
  • Delivery Area: UK Mainland and Northern Ireland only. No international shipping.
  • Couriers: Deliveries are handled by Yodel, Royal Mail or Evri.

 

Delivery Issues

  • If your order fails to arrive, you must contact us within 7 days of dispatch.
  • If we fail to deliver within a reasonable time, you may cancel the order by getting in touch.
  • If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).
  • In some instances, depending on stock availability, we may deliver the goods in instalments. 
  • We (or our third-party couriers) may decline to deliver if:
    -We believe that it would be unsafe, unlawful or unreasonably difficult to do so.
    -The premises (or the access to them) are unsuitable for our courier’s vehicle.
  • The goods are at your risk from the time of delivery.
  • You must inspect the goods on delivery. If any goods are damaged (or not delivered), you must contact us within 7 working days of delivery (or the expected delivery time). You must give us a fair chance to receive and inspect the damaged goods. 

 

RETURNS

PLEASE CONTACT US BEFORE YOU RETURN ANY GOODS !

  • Our Return Process is simple. You can return your purchase up to 30 days from the time you receive your package.
  • Returns must be in original condition, unused with original box. Your return item(s) will be inspected upon arrival before your refund is processed.
  • Once your return item has been received by us, inspected and refunded, you will receive a refund confirmation email. It can take up to 3-5 days for your refund to be shown in your bank account. 
  • All return postal charges are the customer's liability. Please contact us before you return any goods!
  • In line with your right to cancel, if you return your full order within 14 days of such order, we will refund all payments received from you, including the costs of delivery (except for the supplementary costs which arise if you choose a type of delivery other than our standard and least expensive method of delivery). We will process your refund within 7 days of receiving the item(s) back to our warehouse. However, we always endeavour to do this as quickly as possible.
  • We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.
  • Please note, refunds can take 3-5 days to appear in your bank or credit card account 

 

REFUNDS

  • We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.
  • Please note, refunds can take 3-5 days to appear in your bank or credit card account

If you still need help, please contact us on help@daewooelectricals.com

Frequently Asked

My product is faulty

We're sorry that you've received a faulty item, please contact our Customer Service Team with the your order number, the faulty item's name and number & a description of the fault.

Contact Us

Frequently Asked

I have a missing part

If you have received an item that has a missing part please contact customer service prior to returning the item as we maybe able to send you the part you require.

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